Privacy Policy

We collect information that you provide directly to us when placing an order, registering an account, or subscribing to our newsletters. This includes:

• Personal Identifiers: Name, billing/shipping address, email address, phone number.
• Commercial Information: Products purchased, order history, billing preferences.
• Device and Tech Usage: IP address, browser type, operating system, and interaction details with our website.

Your information helps us provide support and fulfill orders efficiently. Specifically, we use it to:

• Process and ship your orders, sending transactional updates.
• Improve our product offerings, website usability, and customer support.
• Communicate news, offers, and educational content on veterinary care (with your choice to opt-out at any time).
• Protect against fraudulent transactions and ensure system security.

We implement robust technical and administrative security measures to protect your personal data from unauthorized access, alteration, or disclosure.

Your payment card details are encrypted and securely processed directly by our trusted third-party payment gateways; we do not store raw payment credentials on our servers.

We do not sell, trade, or rent your personal information to others. We share your data only with trusted partners essential to running our service, such as:

• Delivery & Logistics Providers: To ship and deliver your physical products.
• Payment Processors: To complete billing transactions securely.
• Analytics Partners: To monitor and analyze website traffic/performance trends anonymously.

Depending on your location, you may have specific rights regarding your personal information, including the right to request access to, correction of, or deletion of the data we hold about you.

Please contact us using the information below if you would like to exercise any of these rights.